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Background

The School’s Management Team shall ensure a fair and reasonable refund policy is detailed for any payments made.

Time taken to process all refund requests will be done within 7 working days.

IMELDA adopts the Refund Policy as per the Standard Student Contract as set out by CPE.

Computation of the refund amount is to be communicated to the students.

This Policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:

(i) Refund for Withdrawal Due to Non-Delivery of Course

(ii) Refund for Withdrawal Due to Other Reasons

(iii) Cooling off Period

Refund for Withdrawal Due to Non-Delivery of Course:

IMELDA will notify the Student within three (3) working days upon knowledge of any of the following:

1. It does not commence the Course on the Course Commencement Date;

2. It terminates the Course before the Course Commencement Date;

3. It does not complete the Course by the Course Completion Date;

4. It terminates the Course before the Course Completion Date;

5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in course details within any stipulated timeline set by SSG/CPE; or

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in 1-5, IMELDA will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table. 

Refund during Cooling-off Period:

IMELDA will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in the Refund Table) of the fees already paid if the Student submits a written notice of withdrawal to IMELDA within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Table

% of [the amount of Course Fees and Miscellaneous Fees paid] If the Student’s written notice of withdrawal is received:
70% More than 30 days before the Course Commence Date
50% Before, but not more than 30 days before the Course Commencement Date
30% After, but not more than 7 days after the Course Commencement Date
0% More than 7 days after the Course Commence Date

Non Refundable Fees:

• Application Fees

Notes:
Conditions where a course may be cancelled:
1. The intake does not meet a minimum enrolment of 2 students.
2. The teacher is suddenly hospitalized and a substitute teacher cannot be found.
3. Calendar days is used in Refund Table.
4. There will be no refund to the course fees and mischellanous fees in the event of the withdrawal initated by IMELDA due to a student (refer to course withdrawal policy):
(i)is absent for more than 60 calendar days without a valid reason.
(ii)fails to make required payments within 30 calendar days from the payment due date.
(iii)fails to report to Imelda within 30 days from the course commencement date.
(iv)is dismissed by IMELDA due to attendance and/or behavioural issues.
(iv)fails to return to study after the end of the deferment period.

 

Refund Procedure

1. Fill up Refund Request Form and submit to IMELDA.

2. IMELDA will meet up with you to acknowledge the refund request and to work out if any refund is eligible.

3. Any refund amounts will be subjected to the IMELDA’s Management approval.

4. IMELDA will inform you of the outcome of the refund request.

5. Should you be eligible for refund, IMELDA will inform you when to collect the refund.

6. The whole refund process will not take more than 7 working days from date of application.