Appeal Procedure for Internal Results

1. Upon release of mock examination results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to Imelda. This is to be done within 7 working days of the release of examination results.
2. Imelda will acknowledge the receipt of the Examination Appeal Form within 3 working days, and proceed to submit the appeal to the Examination Board.
3. Examination Board will decide on the appeal outcome.
4. The student will be notified of the appeal outcome within 4 weeks of the date of the appeal.
5. Please note that all decisions made by the Examination Board results will be final.

Appeal Procedure for External Results

1. Upon release of External Partner’s external results, students who are dissatisfied with the outcome may submit an Examination Appeal Form to Imelda. This is to be done within 7 working days of the release of examination results.
2. The Academic Support Executive will acknowledge the receipt of the appeal from within 3 working days.
3. Imelda will submit relevant documents to External Partners to make decision.
4. After the External Partner has decided on the appeal outcome, student will be notified of the appeal outcome by the Academic Support Executive.
5. Appeal closed and files records. Please note that all decisions made by the External Partner will be final. Appeal is also subjected to the External Partner appeal process.The whole process will be completed within 8 weeks from the date of appeal.

External Exams (ITE)

1. Students are required to apply directly via the ITE Customer Service Centre within 9 working days after the release of module results.
2. All decisions made by ITE are subjected to their appeal processes, and approved decisions are final.
3. After the External Partner decides on the appeal outcome, the Academic Support Executive will inform the student of the appeal outcome (to be done within 8 weeks of the date of the appeal).