FAQs

  • How to Apply

    Step 1: Admission Requirements

    Ensure that you have met all admission requirements for selected/desired programme.

    Note: *Please refer to the admissions requirements of desired programme.

    Step 2: Fill Up All Necessary Forms

    Please fill up the application form in order to continue with the application process.

    Please click C5-F01-00 Student Application Form  for the application form.

    Step 3: Provide the Necessary Documents

    Local Students

    One (1) photocopy of original I/C / Work Permit / “S” Pass /Passport

    Notarised photocopies of applicant’s highest educational/professional certificates

    International Students

    Two (2) passport-sized photographs with white background.

    One (1) photocopy of applicant’s original passport (Please photocopy the page showing applicant’s personal particulars and the expiry date of the passport).

    One (1) photocopy of original birth certificate.

    Notarised photocopies of applicant’s highest educational certificates and transcripts.

    Letter of employers certifying period of employment (If applicant has left school for work after completion of last qualification).

    Application fee of $107 (non-transferable and non-refundable) payable to “Imelda Unisex Hair Styling & Beauty Training School Pte Ltd”.

    Documentary proof of financial ability and parent’s monthly income statement (for Visa-required countries) (i.e. PRC; India; Myanmar and etc).

    Note: If documents are not in English, official translations are compulsory.

    Step 4: Send in Your Application

    You are required to mail all application forms and required documents to Imelda at the following address:

    Imelda Unisex Hair Styling & Beauty Training School Pte Ltd

    101 Upper Cross St, People’s Park Centre,

    #02-40, Singapore (058357)

    Or, email to: admin@imelda-trainingschool.com.sg

    Note: Please make sure that all necessary documents reach us at least1 months before the course commencement.

    Step 5: Acceptance by the School

    Processing of the application will take approximately 7 working days. Applicants who have been offered a place at Imelda will receive the following:

    Once your application is approved, you will receive a Letter of Offer and two copies of Advisory Note to students and the Standard PEI-Student Contract respectively.

    Step 6: Approval of Student’s Pass by ICA 

    Imelda will submit the Student’s Pass application via SOLAR+.

    ICA will issue an In-Principle Approval Letter (IPA)

    Imelda will notify the students of the successful approval for Student’s Pass

  • Student’s Pass Application

    International Students must obtain a valid Student’s Pass (STP) issued by the Singapore Immigration & Checkpoints Authority (ICA), before they can commence their course.

    1. Student’s Pass Application

    Students are required to complete all items in ICA Forms 16 & V36 and submit to Imelda for onward submission to ICA through the student’s pass on-line application system (SOLAR+ System)

    A Processing Fee of $107 is required for each application submitted to ICA. The processing fee is non-refundable regardless of the outcome of the STP application or if the STP application is withdrawn after submission

    ICA will take up to 14 days to process each STP application.

    2. In-Principal Approval (IPA) by ICA

    Once ICA approves your STP application, you will receive an In-Principle Approval (IPA) letter through Imelda.

    For international students who require a VISA to enter Singapore, the IPA letter will incorporate a single-entry VISA for the student.

    The IPA letter and the VISA will only be released to the international students, upon receipt of the signed Standard PEI-Student Contract and payment of course fees.

    3. Collection of Student’s Pass at ICA

    Upon your arrival in Singapore, Imelda will make arrangements to collect your Student’s Pass from ICA. Note that the Student’s Pass will only be issued no earlier than one month before the course commencement date.

    Imelda will make arrangements for students to do a medical checkup and obtain the medical report

    International Students are required to furnish the following documents for collection of student’s pass:

    (i) Your valid Passport

    (ii) A photocopy of your Passport particulars page

    (iii) Your Disembarkation/Embarkation card (white card).

    (iv) 1 recent color passport-size photograph (taken on white background)

    (v) The printout from the SOLAR+ System (duly signed by the students)

    (vi) A copy of the IPA letter and

    (vii) The medical report

    A $60 STP issuance fee and a further $30 for multiple-entry visa (if applicable) is payable when collecting your student’s pass.

    Note: The approval of student’s pass application is dependent on ICA Singapore. Imelda DOES NOT GUARANTEE any success rate of approval.

    For more information, please visit ICA website at www.ica.gov.sg.

     

  • COMMITTEE FOR PRIVATE EDUCATION (CPE)
    Committee for Private Education (CPE)  
    Address: 1 Marina Boulevard#18-01 One Marina BoulevardSingapore 018989
    Telephone: (+65) 6512 1140
    Email:  CPE_CONTACT@cpe.gov.sg
  • Standard Student Contract

    The Standard PEI-Student Contract (“Student Contract”) Imelda adopts is a very important legal document between the School and the student.

    It is the responsibility of Imelda to explain the following contents of the student contract in English or in the native language of the student, where applicable.

    Sample of the Standard PEI-Student Contract used by Imelda  is available on CPE website.

    Each contract is valid only for admission to one course.

    Students are required to sign two original sets of student contract and will retain one set for personal reference.

    If any amendment is made which will change the original intent of the contract, the Student and the college must sign beside the amendment(s) on both sets of the student contracts.

    No fields will leave blank in the student contract. Where non-applicable, it will be filled with “N.A.”.

    Imelda will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

    Payment due dates are not earlier then the contract sign date and that no payments (including issuing of invoice) are to be collected prior to signing of the Student Contract.

    The Student Contract includes

    (i) Course information and Fees

    (ii) Course information and Fees Refund Policy, including Refunds for Withdrawal for Cause and Refunds for Withdrawal without Cause

    (iii) Any other information as deemed necessary

  • Pre-Course Counselling Policy and Framework

    To ensure that all prospective students are provided with clear and unambiguous pre-course counseling in accordance with the EduTrust Guidance Document and Private Education Act so that prospective students are able to make an informed choice of course and college.

    Customer service staff and recruitment agents shall ensure that prospective students are briefed on all, but not limited to the following information listed in the pre-course counseling checklist and reproduced below:

    1. Academic, Campus and Enrollment Matters

    2. Fee Schedule and Payment Mode

    3. Fee Protection Scheme and Student Contract

    4. Medical Insurance Scheme

    5. Living In Singapore (For International Students Only)

    6. Reference to CPE

     

     

  • Student Handbook

    Please click here for a copy of the student handbook.

  • Facilities

    Our School Facilities

    Imelda is located in People’s Park Center. We occupy a total floor area of 1400 square feet.

    IMELDA is also one of the few training provider to have a fully equipped classroom with a demonstration platform and various teaching aids to facilitate students learning processes.

    Imelda is equipped with modern educational and training facilities, consisting of:

    – Fully Equipped class rooms

    – Fully Equipped Practical Rooms

    – Locker facility

     

    Imelda Class Room No  Usage of Room  Square Metres Room Capacity
    Hair Classroom 1  Theory and Practical
    Beauty Classroom 1  Theory and Practical 
    Beauty Classroom 2  Theory and Practical 
    Theory Room Theory
  • Fee Protection Scheme (FPS)

    The Fee Protection Scheme (FPS) serves to protect the students’ fees in the event a Private Education Institution (PEI) is unable to continue operations due to insolvency, and/or regulatory closure.

    The FPS also protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

    FPS is compulsory for both local and international students taking courses at Imelda except for courses with waiver granted by CPE.

    The actual premium amount to be paid for both local and international students will be calculated from the day the first instalment payment is made by the student.

     FPS Details
    Insurance Provider: Lonpac Insurance BHD
    Policy Number: Z/17/BM00/000618
    Period of Insurance: 13 March 2017 to 12 March 2018
  • Group Medical Insurance

    Background

    Effective 1 November 2015, Singapore Citizens (SC) and Singapore Permanent Residents (SPR) will be covered under the new Medishield Life scheme and thus no additional medical insurance will be purchased for these students.

    Imelda have purchased a group medical insurance scheme for all its students (except SC/SPR). This medical insurance scheme will have a minimum coverage as follows :

    (i) an annual coverage limit of S$20,000 per student, covers up to B2 wards/6-bedder wards (conditions apply) in Singapore Government and Restructured hospitals; and

    (ii) provides for 24 hours coverage in Singapore and overseas (if student is involved in school related activities) throughout the course duration.

    The mandatory medical insurance purchase described above does not apply to students studying on a part-time basis or those taking courses that are no more than 30 days or 50 hours in duration.

    Claiming Procedure

    1. This is a refund insurance plan, in other words, the insured student has to pay for the medical fees by him/herself when he/she is hospitalized.

    2. The student has to submit a claim form with the assistance of the Imelda’s Operations Department

    3. Imelda will submit the claim on behalf of the student and upon confirmation from the medical insurance provider, Imelda will inform the student of the claim outcome.

    Note:Interpretation of this medical insurance policy is based on the original contract provided by the insurance company in English. The student may wish to increase coverage and can purchase additional insurance coverage by themselves or with the assistance of Imelda.

     Group Medical Insurance Details
    Insurance Provider: AXA Insurance Pte Ltd
    Group Medical Insurance Policy Number: Q0056308
    Period of Insurance: 16 March 2017 to 15 March 2018

     

  • STUDENT SUPPORT SERVICES

    Imelda undertakes the responsibility to continually improve on ensuring that all students’ welfare and needs are well taken care of and will do so by school-student engagements through the various student touch points as listed.

    We provide a wide range of support services including, but not limited to:

    (i) Student Orientation Programme

    (ii) Counselling Services

    (iii) Dispute Resolution

    (iv) Medical Insurance

    (v) Staff – Student dialogue sessions

    (vi) Students’ Activities

    (vii) Students can refer to the Student Handbook for the full list of services.

    Note: This comprehensive list of student support services is not meant to be exhaustive. lmelda undertakes the responsibility to continually improve on ensuring that all students’ welfare and needs are well taken care of and will do so by school-student engagements through the various student touch points as listed.

  • Dispute Resolution Policy

    Handling of Feedbacks and Complaint

    Imelda accepts both written (emails / letters / Feedback Forms) and verbal communications (meetings / telephone correspondences) for ease of providing feedback.

    Imelda will seek feedback from its key stakeholders and external partners for continual improvement of its systems and processes.

    All feedbacks and complaints must be properly recorded and /or documented. Any correspondence (including actions taken) between the School and the student must be annexed as evidences. This is to ensure that any staffs handling the case are kept aware of the progress / outcomes.

    It is the responsibility of the Corporate Services Department to notify relevant departments of any feedbacks and complaints.

    Students must be kept informed of the status of their feedback / complaints.

    Corporate Services Department is to respond to respective students within 3 working days of receipt of the feedback / complaint.

    All feedbacks / complaints must be resolved within 21 working days. In the event that the deadline is not adhered to, respective students must be notified and the reasons with regards to the delay must be made known.

    All feedback and complaints are to be evaluated, and improvements to be made in response to them. Such improvements are to be documented for re-evaluation after its implementation, and the complainant/person giving feedback will be informed.

    Alternate Remedies in Dispute Resolution

    In the event that the School and the student cannot come to an agreement or the student does not accept the final decision made by the School’s Management Team, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.

    Dispute Resolution Procedure

    1.  Fill in the Feedback Form and submit it to Imelda.

    2. Imelda will acknowledge your feedback/complaint within 3 working days.

    3. Within 14 days, Imelda will propose a solution to you.

    4. Should you not be satisfied with the solution, the matter will be escalated to the Principal.

    5. Should the final resolution still be unsatisfactory, you will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Council for Private Education Student Services Centre.

    6. The entire process should not take more than 21 working days.

  • Refund Policy

    Background

    Imelda’s Management Team shall ensure a fair and reasonable refund policy is detailed for any payments made.

    Time taken to process all refund requests will be done within 7 working days.

    Imelda adopts the Refund Policy as per the Standard Student Contract as set out by CPE.

    This Policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:

    (i) Refund for Withdrawal Due to Non-Delivery of Course

    (ii) Refund for Withdrawal Due to Other Reasons

    (iii) Cooling off Period

    (iv) School Refund Policy as per clauses in the Standard Student Contract: –

    Refund for Withdrawal Due to Non-Delivery of Course:

    Imelda will notify the Student within three (3) working days upon knowledge of any of the following:

    1. It does not commence the Course on the Course Commencement Date;

    2. It terminates the Course before the Course Commencement Date;

    3. It does not complete the Course by the Course Completion Date;

    4. It terminates the Course before the Course Completion Date;

    5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or

    6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

    The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

    Refund for Withdrawal Due to Other Reasons:

    If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.

    Refund during Cooling-off Period:

    The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

    The Student will be refunded the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to Imelda within the cooling-off period, regardless of whether the Student has started the course or not.

    Refund Table

    % of [the amount of fees paid under Schedules B and C] If the Student’s written notice of withdrawal is received:
    [80%] More than [30] days before the Course Commence Date
    [50%] Before, but not more than [30] days before the Course Commencement Date
    [0%] Upon Course Commencement

    Refund Procedure

    1. Fill up Refund Request Form and submit to Imelda.

    2. Imelda will meet up with you to acknowledge the refund request and to work out if any refund is eligible.

    3. Any refund amounts will be subjected to the Imelda’s Management approval.

    4. Imelda will inform you of the outcome of the refund request.

    5. Should you be eligible for refund, Imelda will inform you when to collect the refund.

    6. The whole refund process will not take more than 7 working days from date of application.

  • Course Deferment Procedure

    1. Student to Submit Course Deferment Form

    Note: For students below 18 years of age, School to contact parents/guardians to verify that they give their consent for the request for deferment.

    2. Approval of Course Deferment by Academic Department

    3. Issue Letter to Effect Course Deferment

    Note: Students are to ensure that addendum to PEI Student Contract has been signed.

  • Transfer / Withdrawal Policy

    Policy on transfer/ withdrawal:

    Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course.

    Student must meet the entry requirements of the course applied for.

    For students under 18 years old, request for transfer/withdrawal must be accompanied by student’s parent/ guardian approval in written form.

    Course fees paid for the current course can be transferrable to the new course subject to Imelda’s approval. Any transfer of fees will be prorated on the unconsumed fees.

    Imelda reserves the right to not grant transfer for course fees.

    Upon approval of the transfer/withdrawal, the previous student contract will be considered as void.

    Conditions for granting of Transfer and Withdrawal:

    Request for transfer/withdrawal will only be considered for students that do not have any outstanding payments due to Imelda.

    Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents and adhering to the process as stated in the Course Transfer and Withdrawal Procedures.

    Conditions for Refund:

    Imelda’s Refund Policy shall apply for all qualified refunds. Students are to refer to the School’s Refund Policy and the Standard Student Contract for further details.

    Student Pass Status

    For Course Transfers:

    For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass.

    In the event that an application pertaining to transfer is rejected by ICA, the student is required to cancel his current Student’s Pass within 7 days.

    For Course Withdrawals:

    Student’s Pass holder is required to submit his/her passport and Student’s Pass to the School for cancelation of Student’s Pass with ICA.

    Timeframe for assessing and processing transfer/ withdrawal cases

    The entire transfer / withdrawal process, from point of application to the final outcome, should not be more than 4 weeks. If the final outcome is not in favor of the applicant, respective staffs are to handle each situation according to the School’s dispute resolution policy and procedure.

    Transfer / Withdrawal Procedure 

    1. Student to fill in Course Transfer / Withdrawal Request Form, including submission of any supporting documents.

    2. Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course. Student must meet the entry requirements of the course applied for.

    3. For students under 18 years old, request for transfer/withdrawal must be accompanied by student’s parent/ guardian approval in written form.

    4. Request for transfer/withdrawal will only be considered for students that do not have any outstanding payments due to Imelda.

    5. Outcome of application for transfer/withdrawal of course processed and notified in writing within 4 weeks from the date of submission of written request for transfer/withdrawal.

    6. Upon approval of the transfer/withdrawal, the previous student contract will be considered as void.

    7. Refund Policy shall apply for all qualified refunds.